I am confused about which body manages a tourist site in Delhi — is it DTTDC, ASI, MCD, or the Ministry of Tourism? Who should I file RTI with?

This is the most common source of confusion for RTI filers seeking information about Delhi's tourist sites. Here is a quick guide: (1) **DTTDC (Delhi Tourism)** manages Delhi Tourism tourist lodges and rest houses, Delhi Haat (INA, Pitampura, Janakpuri), DTTDC picnic huts and gardens, Delhi Tourism bus services (hop-on hop-off, airport transfers), and Delhi Tourism events and festivals. File RTI on rti.delhi.gov.in; second appeal to DIC. (2) **Archaeological Survey of India (ASI)** — a Central Government body — manages protected monuments such as Red Fort, Qutub Minar, Humayun's Tomb, and Safdarjung's Tomb. File RTI on rtionline.gov.in; second appeal to CIC. (3) **MCD (Municipal Corporation of Delhi)** manages municipal parks, gardens, and local recreational areas within its jurisdiction. File RTI on rti.delhi.gov.in; second appeal to DIC. (4) **Ministry of Tourism (Central Government)** administers national schemes — Swadesh Darshan, PRASHAD, Incredible India branding — and approves tourist guides and tour operators at the national level. File RTI on rtionline.gov.in; second appeal to CIC. If you are unsure which body operates a specific site, you can file RTI with DTTDC asking whether it manages or has jurisdiction over the site in question; they are obliged to transfer the application to the correct body under Section 6(3) of the RTI Act if it is not within their purview.

What is the difference between a DTTDC-issued tour operator licence and a Ministry of Tourism approval? Do I need both?

There are two separate licences for tour operators and tourist guides in Delhi, issued by two different authorities. (1) **Ministry of Tourism (Central Government) — Approved Tour Operator / Tourist Guide approval**: This is a Central Government recognition under the Ministry of Tourism's guidelines. Approved operators and guides can use the 'Ministry of Tourism Approved' designation and are listed on the Incredible India portal. Applications go to the Ministry of Tourism, New Delhi. RTI for this approval — including application status, renewal, or suspension — must be filed on rtionline.gov.in and second appeal goes to the Central Information Commission (CIC). (2) **DTTDC / Department of Tourism, GNCTD — State-level tour operator licence**: This is a Delhi State-level registration/licence issued by DTTDC or the Department of Tourism, GNCTD, required for operators functioning in Delhi under GNCTD rules. RTI for this licence goes to DTTDC on rti.delhi.gov.in and second appeal goes to DIC. In practice, many operators need both. If you are filing RTI about a specific licence application, confirm which body issued or is processing it before choosing the portal.

I filed a complaint about a DTTDC tourist lodge or facility — poor maintenance, staff misconduct, or overcharging. How can RTI help me get action taken?

RTI is an effective tool to follow up on complaints against DTTDC facilities when the initial complaint has not received a response or has been dismissed without explanation. File an RTI with the PIO at DTTDC asking: (1) whether the complaint submitted on [date] regarding [facility name] was received and is registered in DTTDC's complaint register — provide the complaint reference number if you have one; (2) the name and designation of the officer to whom the complaint was assigned for inquiry; (3) the outcome of any inquiry or inspection conducted — whether any action was taken against the facility staff or management; (4) a copy of the inquiry report or action taken report (ATR). Under the RTI Act, DTTDC is obliged to provide this information within 30 days. The act of filing RTI itself often accelerates internal action, as it creates a documented record that the complaint was made and follow-up is being tracked. If the RTI reveals that no action was taken, that record can be used in a First Appeal or, for serious issues, in representations to senior GNCTD officials.

I want to book a stall at Delhi Haat for an event or artisan fair. How can RTI help me understand the allotment process?

Delhi Haat (INA, Pitampura, and Janakpuri) is managed by DTTDC. Stall allotment at Delhi Haat for artisans, craftspersons, and state emporiums follows an internal DTTDC allotment process. If you have applied for a stall and have not received an allotment, or if you believe allotments are being made non-transparently, RTI can help. Ask DTTDC for: (1) the total number of stalls available at Delhi Haat [specify location] for the category of craft/state you applied under; (2) the criteria and procedure followed for allotment of stalls — whether it is by lottery, seniority, prior bookings, or any other method; (3) the number of applications received for the specific fair or event for which you applied; (4) the names of artisans/organisations allotted stalls for the specific fair, and the basis for selection; (5) whether your application bearing reference number [XXX] was received, considered, and if rejected, the reason for rejection. This information allows you to verify whether the allotment followed DTTDC's stated procedure and whether any element of the process was arbitrary.

DTTDC did not respond to my RTI within 30 days. What are my next steps?

If you do not receive a response within 30 days of submitting your RTI (or 35 days if the application was submitted through the State Government), you have the right to file a First Appeal under Section 19(1) of the RTI Act. File the First Appeal with the First Appellate Authority (FAA) at DTTDC — typically a senior officer above the PIO — within 30 days of the date of decision or expiry of the 30-day response period, whichever is applicable. You can also file a First Appeal if you receive a response but find it incomplete, evasive, or unsatisfactory. If the FAA does not respond within 30 days, or if the FAA's order is unsatisfactory, you may file a Second Appeal with the **Delhi Information Commission (DIC)** under Section 19(3) of the RTI Act within 90 days of the FAA order (or its deemed refusal). The DIC is the second appeal authority for all Delhi State public authorities, including DTTDC. Do **not** approach the Central Information Commission (CIC) — CIC has no jurisdiction over DTTDC, which is a GNCTD body. The DIC can direct the PIO to provide the information and may also impose a penalty of up to ₹25,000 on the PIO under Section 20 of the RTI Act for wilful or malicious denial of information.

Home/Guides/How to File RTI with Delhi Tourism (DTTDC) — Facility Booking, Tour Operator Licence and Tourism Projects

Delhi State

How to File RTI with Delhi Tourism (DTTDC) — Facility Booking, Tour Operator Licence and Tourism Projects

Step-by-step guide to file an RTI with the Delhi Tourism and Transportation Development Corporation (DTTDC) or Department of Tourism, GNCTD for DTTDC facility booking status, tour operator licence application, DTTDC bus service complaints, tourism event permissions, and Delhi Tourism project/contract data. Note: for Ministry of Tourism (Central) matters (Swadesh Darshan, Incredible India), file on rtionline.gov.in (CIC). Includes a ready-to-use sample RTI draft.

Updated 24 May 2026

Quick Facts

MinistryGovernment of National Capital Territory of Delhi (GNCTD)

Address RTI ToPIO, Delhi Tourism and Transportation Development Corporation (DTTDC), 18A, DDA SCO Complex, Defence Colony, New Delhi – 110024

Application Fee₹10 under RTI (Regulation of Fee and Cost) Rules, 2005. Free for BPL cardholders.

Response Time30 days from receipt (Section 7(1), RTI Act 2005). 48 hours if the matter involves life or liberty.

File Online Athttps://rti.delhi.gov.in

All information on this page is based on the Right to Information Act, 2005 (Act No. 22 of 2005) and the RTI (Regulation of Fee and Cost) Rules, 2005. First Appeal: Section 19(1). Second Appeal to CIC/SIC: Section 19(3).

The Delhi Tourism and Transportation Development Corporation (DTTDC) is a public sector undertaking under the Government of National Capital Territory of Delhi (GNCTD), functioning under the Department of Tourism, GNCTD. DTTDC is responsible for developing and promoting tourism in Delhi — it operates tourist lodges, rest houses, and facilities including Delhi Haat (INA, Pitampura, and Janakpuri); runs Delhi Tourism bus services including hop-on hop-off tourist buses and airport transfer services; conducts Delhi Tourism festivals and cultural events; and issues state-level licences to tour operators in Delhi.

DTTDC is a public authority under Section 2(h) of the RTI Act, 2005. All its decisions — on facility bookings, licence applications, bus service operations, event permissions, project contracts, and complaint responses — are subject to the RTI Act. Citizens who face delays, opaque rejections, or inaction by DTTDC can use an RTI application to compel a written, specific explanation.

Important: DTTDC and the Department of Tourism, GNCTD, are Delhi State bodies. For matters relating to the Ministry of Tourism (Central Government) — national tourism schemes such as Swadesh Darshan, PRASHAD, and Incredible India branding, or the Central Government's Approved Tour Operator / Tourist Guide programme — the correct RTI portal is rtionline.gov.in and the second appeal goes to the Central Information Commission (CIC), not DIC.

DTTDC vs. Ministry of Tourism vs. ASI vs. MCD — Who Manages What?

Filing RTI with the wrong body is the most common mistake. Use this table to identify the correct authority for your query.

Tourist Site / Service / Function	Responsible Body	RTI Portal	Second Appeal
Delhi Haat (INA, Pitampura, Janakpuri)	DTTDC	rti.delhi.gov.in	DIC
DTTDC Tourist Lodges and Rest Houses	DTTDC	rti.delhi.gov.in	DIC
Delhi Tourism hop-on hop-off bus, airport transfer services	DTTDC	rti.delhi.gov.in	DIC
Delhi Tourism festivals and events (e.g., Delhi Tourism Festival)	DTTDC / Dept. of Tourism, GNCTD	rti.delhi.gov.in	DIC
State-level tour operator licence (Delhi, GNCTD)	DTTDC / Dept. of Tourism, GNCTD	rti.delhi.gov.in	DIC
DTTDC tourism infrastructure / circuit development projects	DTTDC	rti.delhi.gov.in	DIC
Red Fort, Qutub Minar, Humayun's Tomb, Safdarjung's Tomb, Purana Qila	Archaeological Survey of India (ASI) — Central Govt	rtionline.gov.in	CIC
Municipal parks and local recreational areas	MCD (Municipal Corporation of Delhi)	rti.delhi.gov.in	DIC
Swadesh Darshan, PRASHAD, Incredible India branding	Ministry of Tourism (Central Govt)	rtionline.gov.in	CIC
Approved Tourist Guide / Tour Operator (Central Govt recognition)	Ministry of Tourism (Central Govt)	rtionline.gov.in	CIC

If you are unsure which body manages a specific site, file RTI with DTTDC asking whether it manages the site. Under Section 6(3) of the RTI Act, if DTTDC is not the correct body, it is obliged to transfer your application to the correct public authority within five days and inform you.

Common RTI Use Cases

Issue	What to Ask	What to Expect
DTTDC facility booking not confirmed or not refunded	Status of booking ref. XXX, reason for non-confirmation, officer responsible	Written status update, specific reason, officer name
Tour operator licence application — no decision communicated	Current status, outstanding requirements, reason for delay or rejection	Written status, specific grounds, documents required
DTTDC tourist site — operational status or entry fee dispute	Whether DTTDC manages the site, current operational status, entry fee and visiting hours	Confirmation of jurisdiction or transfer to correct body, fee schedule
DTTDC bus service — route schedule or complaint not acted upon	Current schedule and frequency, action taken on complaint ref. XXX	Official route schedule, action taken report
Tourism project — contract awarded, contractor, expenditure	Contractor name, contract value, project status, expenditure to date	Official procurement record, financial data
Complaint against DTTDC facility or staff — no response	Whether complaint received, officer assigned, action taken	Complaint registration acknowledgement, action taken report

What Specific Information Can You Ask For?

Facility booking: Current status of DTTDC facility booking (tourist lodge, Delhi Haat stall, picnic hut) — confirmed, pending, cancelled, or refunded; specific reason for non-confirmation and name of officer responsible.
Tour operator licence: Current status of licence application — issued, pending, or rejected; specific grounds for rejection or delay; outstanding requirements (documents, inspections, or other); copy of the decision or rejection order.
Tourist site operational status: Whether a specific site (e.g., a DTTDC tourist lodge at a particular location) is currently operational; entry fee and visiting schedule; if not managed by DTTDC, the body responsible.
DTTDC bus service: Current route schedule and frequency for a specific route; action taken on a specific complaint about service quality, cancellation, or overcharging.
Tourism project and contract data: Name of contractor or agency awarded a specific tourism infrastructure or tourist circuit development project; contract value and date of award; current project status; expenditure incurred to date; inspection or audit reports, if any.
Complaint action taken report: Whether a complaint against a DTTDC facility manager or staff was received and registered; officer assigned for inquiry; outcome of the inquiry or inspection; copy of action taken report (ATR).

Where to File — Step-by-Step Guide for rti.delhi.gov.in

DTTDC is a Delhi State body. File your RTI on rti.delhi.gov.in — do not use rtionline.gov.in, which is for Central Government bodies.

Go to rti.delhi.gov.in and log in or register with your mobile number and email address.
Click Submit RTI Application and select the department. Search for or select Delhi Tourism and Transportation Development Corporation (DTTDC) or Department of Tourism, GNCTD.
Draft your application — include your booking reference number or licence application number (if applicable), the name of the facility or site, relevant dates, and your specific questions. Keep each question numbered and distinct.
Pay the application fee of ₹10 online. If you are a BPL cardholder, select the BPL exemption option and upload a copy of your BPL card — the fee is waived under RTI (Regulation of Fee and Cost) Rules, 2005.
Submit the application and note the registration number shown on the acknowledgement screen. Save or print the acknowledgement — you will need it to track the response and file appeals.

You should receive a response within 30 days of the date of receipt of the application by DTTDC (Section 7(1), RTI Act 2005). If the matter concerns life or liberty, the response is due within 48 hours.

Appeals

First Appeal — Section 19(1): If DTTDC does not respond within 30 days, or if the response is incomplete or unsatisfactory, file a First Appeal with the First Appellate Authority (FAA) at DTTDC — a senior officer above the PIO. The First Appeal must be filed within 30 days of the date of decision or expiry of the 30-day response period, whichever is applicable. The FAA must dispose of the appeal within 30 days (extendable to 45 days with reasons recorded in writing).

Second Appeal — Section 19(3): If the FAA does not respond or the order is unsatisfactory, file a Second Appeal with the Delhi Information Commission (DIC) within 90 days of the FAA's order (or its deemed refusal). The DIC is the correct second appeal authority for DTTDC and all other GNCTD bodies, established under Section 15 of the RTI Act, 2005. Do not file the second appeal with the Central Information Commission (CIC) — CIC has no jurisdiction over Delhi State bodies including DTTDC. The DIC can direct the PIO to provide information and may impose a penalty of up to ₹25,000 on the PIO under Section 20 of the RTI Act for wilful or malicious denial of information.

Sample RTI Application Draft

To,
The Public Information Officer (PIO),
Delhi Tourism and Transportation Development Corporation (DTTDC),
18A, DDA SCO Complex, Defence Colony,
New Delhi – 110024

Subject: Application under the Right to Information Act, 2005 — Facility Booking / Tour Operator Licence / Tourism Project Information

Sir/Madam,

I, [Your Full Name], residing at [Your Complete Address], submit this application under Section 6 of the Right to Information Act, 2005, to seek the following information:

Applicant/Reference Details (as applicable):
  Booking Reference Number (if applicable): [Booking Ref. No.]
  Tour Operator Licence Application Number (if applicable): [Application No.]
  Name of DTTDC Facility / Tourist Lodge / Site: [Name and Location]
  Date(s) Relevant to the Query: [DD/MM/YYYY]

Information sought:

1. The current status of the DTTDC facility booking bearing Reference Number [XXX] made on [DD/MM/YYYY] for [Name of Facility, e.g., Tourist Lodge / Delhi Haat stall / Picnic Hut] — whether confirmed, pending, cancelled, or refunded. If not confirmed, state the specific reason and the officer responsible for processing the booking.

2. The current status of the tour operator licence application bearing Application Number [XXX] submitted on [DD/MM/YYYY] — whether issued, pending, rejected, or under scrutiny. If rejected or pending, state the specific grounds for rejection or delay, the documents or requirements outstanding, and the name and designation of the officer handling the application.

3. Whether DTTDC manages or operates the tourist site/facility at [Name and Address of Site] — if yes, details of operational status, current entry fee, and visiting schedule; if no, the body (e.g., ASI, MCD, or other agency) that manages the said site, along with contact details.

4. With respect to DTTDC bus service on Route No. [XXX] / Airport Transfer Service: (a) the current route schedule and frequency; (b) details of any complaint filed regarding [specific complaint reference if available] — whether received, assigned, and action taken.

5. With respect to the tourism infrastructure or tourist circuit development project at [Project Name / Location]: (a) the name and details of the contractor/agency awarded the project; (b) the contract value and date of award; (c) the current project status and expenditure incurred to date.

6. With respect to a complaint filed regarding [Name of DTTDC Facility / Facility Manager] on [Date] — (a) whether the complaint was received and acknowledged; (b) the action taken or inquiry conducted; (c) the name and designation of the officer to whom the complaint was assigned.

I am enclosing the application fee of Rs. 10 [via online payment; Reference No.: [Payment Ref]]. I am a BPL cardholder [if applicable; attach copy of BPL card] and am therefore exempt from payment of fees.

I request the above information within 30 days as required under Section 7(1) of the RTI Act, 2005.

Yours sincerely,

[Your Full Name]
[Your Complete Address]
Phone: [Your 10-digit Mobile Number]
Email: [[email protected]]
Date: [DD/MM/YYYY]

Replace all text in [square brackets] with your actual details before filing. Do not include the brackets in your submission.

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