PM-JAY (Ayushman Bharat) is not available in Delhi — what is Mukhyamantri Arogya Yojana and how can RTI help with enrollment or claim issues?

The Government of National Capital Territory of Delhi (GNCTD) did not join the Pradhan Mantri Jan Arogya Yojana (PM-JAY / Ayushman Bharat) scheme. Instead, Delhi operates its own health insurance programme called the Mukhyamantri Arogya Yojana, which provides cashless treatment to eligible Delhi residents at empanelled hospitals. If your enrollment application has not been processed, or if your claim for cashless treatment has been rejected without explanation, you can file an RTI with the Directorate of Health Services (DHS), GNCTD at rti.delhi.gov.in. Ask specifically for: (1) whether your name and Aadhaar are in the beneficiary database; (2) if not, the specific eligibility criterion not met; (3) if a claim was rejected, the exact reason and policy clause relied upon. The RTI response gives you a written record that can be used to escalate through the scheme's grievance mechanism or to file a First Appeal.

The Mohalla Clinic in my area is not opening regularly. How can RTI help establish the operational schedule and complaint record?

Mohalla Clinics are community health clinics run by the GNCTD under the Directorate of Health Services. If a Mohalla Clinic in your area is regularly closed or not operating at scheduled hours, you can file an RTI with DHS asking for: (1) whether the clinic is currently registered and operational under the GNCTD Mohalla Clinic programme; (2) the prescribed days and hours of operation; (3) the name and designation of the Medical Officer and pharmacist posted at the clinic; (4) whether any complaint about irregular functioning has been registered against this clinic and, if so, the action taken. The RTI response establishes on paper whether the non-functioning is a documented problem and what, if anything, the department has done about it. This can then be used to file a formal complaint with DHS or escalate through the Right to Services framework.

How do I know whether to file an RTI at rti.delhi.gov.in or rtionline.gov.in for a hospital in Delhi?

The test is which government funds and administers the hospital. GNCTD hospitals — administered by the Directorate of Health Services (DHS) — include Lok Nayak Jai Prakash (LNJP) Hospital, Guru Teg Bahadur (GTB) Hospital, Deen Dayal Upadhyay (DDU) Hospital, Bhagwan Mahavir Hospital, and Dr. Baba Saheb Ambedkar Hospital, among others. For these hospitals, file at rti.delhi.gov.in. The second appeal authority is the Delhi Information Commission (DIC), not the Central Information Commission. Central Government hospitals physically located in Delhi — AIIMS New Delhi, Safdarjung Hospital, and Ram Manohar Lohia (RML) Hospital — are funded by the Ministry of Health and Family Welfare, Government of India. For these, file at rtionline.gov.in. Second appeals go to the Central Information Commission (CIC). A simple check: if the hospital is run by GNCTD, it is a Delhi State body; if it is run by the Union Government, it is a Central Government body.

A medicine prescribed by a doctor at a Delhi government hospital was not available at the pharmacy. Can RTI confirm this and help me get it?

Yes. File an RTI with the Directorate of Health Services, GNCTD at rti.delhi.gov.in asking: (1) whether the specific medicine (by name, composition, and strength) is listed in the drug formulary or essential medicines list for GNCTD hospitals; (2) whether it was available at the pharmacy of [Hospital Name] on or around [date]; and (3) if not available, the reason for the stockout and the expected resupply date. If the medicine is in the formulary and the hospital was simply out of stock, the RTI response creates a documented record that can be used to escalate through DHS's grievance mechanism. You may also ask for the procurement and stock register entries for the medicine for the relevant period. The free medicines scheme at GNCTD hospitals covers the essential medicines list — RTI can confirm whether the medicine was covered under the scheme.

DHS (Delhi Health Department) did not respond to my RTI within 30 days. What should I do?

File a First Appeal under Section 19(1) of the RTI Act with the First Appellate Authority (FAA) at the Directorate of Health Services, GNCTD within 30 days of the date of decision or expiry of the 30-day response period, whichever is applicable. If the FAA's response is also absent or unsatisfactory, file a Second Appeal with the Delhi Information Commission (DIC) under Section 19(3) within 90 days. DHS and all Delhi State government bodies — including GNCTD hospitals, Mohalla Clinics, and DSHM — are subject to appeal before the DIC (established under Section 15 of the RTI Act), not the Central Information Commission. The DIC has authority under Section 20 of the RTI Act to impose a penalty of ₹250 per day (up to ₹25,000) on the PIO for failure to provide information without reasonable cause.

Home/Guides/How to File RTI with Delhi Health Department — Mukhyamantri Arogya Yojana, Mohalla Clinic and Government Hospital

Delhi State

How to File RTI with Delhi Health Department — Mukhyamantri Arogya Yojana, Mohalla Clinic and Government Hospital

Step-by-step guide to file an RTI with the Delhi Health Department (Directorate of Health Services, GNCTD) for Mukhyamantri Arogya Yojana beneficiary status and claim rejection, Mohalla Clinic registration and drug availability, GNCTD government hospital formulary and complaint action, DSHM programme statistics, and free diagnostic scheme coverage. Note: PM-JAY (Ayushman Bharat) is not operational in Delhi. Note: AIIMS and Safdarjung are Central Govt hospitals (separate guide). Includes a ready-to-use sample RTI draft.

Updated 24 May 2026

Quick Facts

MinistryGovernment of National Capital Territory of Delhi (GNCTD)

Address RTI ToPIO, Directorate of Health Services, GNCTD, F-17, Karkardooma, Delhi – 110032

Application Fee₹10 under RTI (Regulation of Fee and Cost) Rules, 2005. Free for BPL cardholders.

Response Time30 days from receipt (Section 7(1), RTI Act 2005). 48 hours if the matter involves life or liberty.

File Online Athttps://rti.delhi.gov.in

All information on this page is based on the Right to Information Act, 2005 (Act No. 22 of 2005) and the RTI (Regulation of Fee and Cost) Rules, 2005. First Appeal: Section 19(1). Second Appeal to CIC/SIC: Section 19(3).

The Directorate of Health Services (DHS), functioning under the Government of National Capital Territory of Delhi (GNCTD), is the primary public authority responsible for Delhi's state-run healthcare system. DHS administers all major GNCTD hospitals, the Mohalla Clinic programme, the free medicines and free diagnostics scheme, and the Mukhyamantri Arogya Yojana — Delhi's own health insurance scheme. The Delhi State Health Mission (DSHM) operates under GNCTD to implement National Health Mission (NHM) programmes in Delhi.

All of these bodies are public authorities under Section 2(h) of the RTI Act, 2005, and are fully subject to RTI applications filed by citizens.

Important: Delhi does not have PM-JAY (Pradhan Mantri Jan Arogya Yojana / Ayushman Bharat). The GNCTD did not join the Central Government's PM-JAY scheme. Delhi residents seeking health insurance coverage under a government scheme must look to the Mukhyamantri Arogya Yojana, which is Delhi's own programme.

Delhi Health Ecosystem: Which Body for Which Issue

Before filing, identify the correct public authority. Filing at the wrong portal will result in a transfer or rejection, adding delay.

Issue	Public Authority	RTI Portal	Second Appeal
Mukhyamantri Arogya Yojana enrollment / claim rejection	Directorate of Health Services, GNCTD	rti.delhi.gov.in	Delhi Information Commission (DIC)
Mohalla Clinic registration, operations, drug availability	Directorate of Health Services, GNCTD	rti.delhi.gov.in	Delhi Information Commission (DIC)
GNCTD hospitals (LNJP, GTB, DDU, Bhagwan Mahavir, Ambedkar) — drug availability, complaint	Directorate of Health Services, GNCTD	rti.delhi.gov.in	Delhi Information Commission (DIC)
Free medicines / free diagnostics scheme (GNCTD)	Directorate of Health Services, GNCTD	rti.delhi.gov.in	Delhi Information Commission (DIC)
NHM programme statistics, maternal/child health data	Delhi State Health Mission (DSHM), GNCTD	rti.delhi.gov.in	Delhi Information Commission (DIC)
AIIMS New Delhi, Safdarjung Hospital, RML Hospital	Ministry of Health and Family Welfare (Central Govt)	rtionline.gov.in	Central Information Commission (CIC)
CGHS (Central Govt Health Scheme)	Ministry of Health and Family Welfare (Central Govt)	rtionline.gov.in	Central Information Commission (CIC)

Key rule: If the hospital or health scheme is funded and administered by GNCTD, file at rti.delhi.gov.in. If it is funded by the Union Government, file at rtionline.gov.in.

PM-JAY Not in Delhi: Mukhyamantri Arogya Yojana

The Central Government's Pradhan Mantri Jan Arogya Yojana (PM-JAY), popularly known as Ayushman Bharat, is not operational in Delhi. The GNCTD chose not to join PM-JAY and instead runs its own health insurance programme: the Mukhyamantri Arogya Yojana.

The Mukhyamantri Arogya Yojana provides cashless treatment to eligible Delhi residents at empanelled hospitals in Delhi. Eligibility is determined by DHS. RTI is an effective tool to:

Verify whether you are enrolled in the beneficiary database and, if not, why
Obtain the specific reason for rejection of a cashless treatment claim
Get the current list of hospitals empanelled under the scheme in Delhi
Understand the treatment categories covered and the monetary ceiling per family

If you are told that you are not eligible for Ayushman Bharat in Delhi, that is correct — the correct scheme to inquire about is the Mukhyamantri Arogya Yojana, and the RTI should go to DHS, GNCTD.

Common RTI Use Cases

Use Case	What to Ask	What to Expect
Mukhyamantri Arogya Yojana: not enrolled	Whether name and Aadhaar are in the beneficiary database; specific reason for non-enrollment and eligibility criterion not met	Written confirmation of enrollment status with reason; can be used to file grievance or correction request
Mukhyamantri Arogya Yojana: claim rejected	Reason for claim rejection — policy clause, treatment exclusion, or documentation deficiency	Specific ground for rejection in writing; basis for reconsideration or appeal
Mohalla Clinic: not functioning	Whether clinic is registered and operational; prescribed schedule; name of posted Medical Officer; whether any complaint is on record	Official record of non-functioning useful for escalation to DHS grievance cell
Mohalla Clinic: drug not available	List of medicines available at the clinic; whether a specific medicine is on the approved drug list	Documents whether shortage is a systemic issue
GNCTD hospital pharmacy: medicine not available	Whether the medicine is in the GNCTD formulary; stock records at the named hospital; procurement status	Creates official documentary record for consumer forum or court
GNCTD hospital: complaint action	Whether complaint was registered; whether inquiry was initiated; outcome and action taken	Establishes on paper that a complaint was made and what action (if any) was taken
DSHM programme data	Immunisation coverage, institutional delivery count, NHM beneficiary statistics for a specific financial year	Publicly available aggregate data; must be disclosed
Free diagnostic scheme	Whether a specific test is covered under Delhi's free diagnostics scheme at GNCTD hospitals	Confirms scheme coverage; useful if hospital denies free test

Where to File

This is a Delhi State function. File online at rti.delhi.gov.in.

Filing at rti.delhi.gov.in: Step by Step

Visit rti.delhi.gov.in and register or log in with your mobile number or email address
Select the department: Directorate of Health Services (for hospitals, Mohalla Clinics, Mukhyamantri Arogya Yojana, free medicines/diagnostics) or Delhi State Health Mission (for NHM programme data)
Draft your application with specific details — scheme name, Aadhaar last four digits, hospital name, complaint reference number, and the exact information you want
Pay the fee of ₹10 online (net banking, debit card, or UPI). BPL cardholders are exempt — attach a copy of the BPL card
Submit and note your registration number for tracking

Do not file on rtionline.gov.in — DHS and DSHM are Delhi State bodies. Second appeal goes to the Delhi Information Commission (DIC), not the CIC.

Key GNCTD Hospitals Under DHS

RTI relating to any of the following hospitals should be filed with the PIO, Directorate of Health Services, GNCTD:

Lok Nayak Jai Prakash (LNJP) Hospital, Delhi Gate
Guru Teg Bahadur (GTB) Hospital, Dilshad Garden
Deen Dayal Upadhyay (DDU) Hospital, Hari Nagar
Bhagwan Mahavir Hospital, Pitampura
Dr. Baba Saheb Ambedkar Hospital, Rohini
Sanjay Gandhi Memorial Hospital, Mangolpuri
Aruna Asaf Ali Government Hospital, Mehrauli

What Specific Information Can You Ask For

1. Mukhyamantri Arogya Yojana — Enrollment and Claims

Whether Name, Aadhaar last four digits XXXX, is enrolled as a beneficiary under the Mukhyamantri Arogya Yojana — and if not, the specific reason and the eligibility criterion not met
The list of hospitals currently empanelled under the Mukhyamantri Arogya Yojana in Delhi, along with the treatment categories available at each hospital
The current benefit ceiling per family per year under the scheme
The status of claim Reference No. XXX for treatment at Hospital Name on Date — whether approved, rejected, or partially approved. If rejected or reduced, the specific policy clause or treatment exclusion relied upon

2. Mohalla Clinic — Registration and Drug Availability

Whether the Mohalla Clinic at Address / Ward No., Area is currently registered and operational under the GNCTD Mohalla Clinic programme
The prescribed days and hours of operation for the said clinic, and the name and designation of the Medical Officer and pharmacist posted
The list of medicines currently available / prescribed to be available at that clinic under the GNCTD approved drug list
Whether any complaint regarding irregular functioning or non-availability of medicines at the said clinic has been registered — and, if so, the action taken

3. GNCTD Hospital Drug Availability

Whether Medicine Name, Composition, Strength is listed in the GNCTD hospital essential medicines list / drug formulary
Whether the said medicine was available at the pharmacy of Hospital Name on or around Date — and if not, the reason for the stockout and when resupply is expected
The procurement and stock register entries for the said medicine at Hospital Name for the period Month/Year to Month/Year

4. Hospital Complaint Action

Whether a complaint made by / on behalf of Patient Name regarding treatment at Hospital Name around Date, bearing reference / complaint number XXX (if any), was registered in the hospital's complaint register or grievance cell
Whether an internal inquiry or departmental inquiry was initiated on the said complaint — the name and designation of the inquiry officer and the current status
The outcome of the inquiry and the action (if any) taken against responsible staff or officers

5. DSHM Programme Statistics

Immunisation coverage data (percentage of children 0–5 years fully immunised) for Delhi, district-wise, for the financial year YYYY-YYYY
The total number of institutional deliveries in GNCTD hospitals for financial year, district-wise
The number of beneficiaries who received services under the Janani Suraksha Yojana (JSY) and Janani Shishu Suraksha Karyakram (JSSK) in Delhi for financial year

6. Free Diagnostic Scheme Coverage

The list of diagnostic tests currently covered under the free diagnostic scheme at GNCTD hospitals as on Date
Whether Specific Test Name is covered under the free diagnostic scheme at Hospital Name — and if it was not offered free of charge to a patient on Date, the reason
The number of free diagnostic tests conducted at Hospital Name during Month/Year

Appeals

First Appeal — Section 19(1)

If the PIO does not respond within 30 days of receipt of your application, or the response is incomplete, partial, or unsatisfactory, file a First Appeal with the First Appellate Authority (FAA) at the Directorate of Health Services, GNCTD.

The First Appeal must be filed within 30 days of the date of decision or expiry of the 30-day response period, whichever is applicable.

Where the information sought relates to a matter affecting the life or liberty of a person (for example, a patient's condition, drug availability in an emergency), the PIO is required to respond within 48 hours under the proviso to Section 7(1) of the RTI Act, 2005.

Second Appeal — Section 19(3)

If the FAA's response is absent or unsatisfactory, file a Second Appeal with the Delhi Information Commission (DIC) under Section 19(3) within 90 days.

DHS, DSHM, Mohalla Clinics, and all GNCTD hospital departments are Delhi State government bodies — the second appeal authority is the DIC, not the Central Information Commission. The DIC is established under Section 15 of the RTI Act, 2005. Do not file a second appeal with the CIC for any matter relating to these bodies.

The DIC has authority under Section 20 of the RTI Act to impose a penalty of ₹250 per day (up to ₹25,000) on the PIO for failure to provide information without reasonable cause.

Sample RTI Application Draft

To,
The Public Information Officer (PIO),
Directorate of Health Services, GNCTD,
F-17, Karkardooma, Delhi – 110032

Subject: Application under the Right to Information Act, 2005 — Mukhyamantri Arogya Yojana / Mohalla Clinic / GNCTD Hospital Drug Availability / Complaint Action / DSHM Programme Data

Sir/Madam,

I, [Your Full Name], residing at [Your Full Address, Delhi], submit this application under Section 6 of the Right to Information Act, 2005, to seek the following information:

Applicant / Patient details:
  Name: [Your Full Name / Patient's Full Name]
  Aadhaar Number (last 4 digits): [XXXX]
  Hospital Name (if applicable): [e.g., LNJP Hospital / GTB Hospital / DDU Hospital / Mohalla Clinic Ward No.]
  Complaint Reference Number (if applicable): [Reference No., if available]
  Mukhyamantri Arogya Yojana Application / Beneficiary ID (if applicable): [ID / Reference No.]

Information sought:

1. Whether [Patient Name], Aadhaar last four digits [XXXX], is currently enrolled as a beneficiary under the Mukhyamantri Arogya Yojana operated by the GNCTD. If not enrolled — the specific reason for non-enrollment and the eligibility criterion not met.

2. In respect of the Mukhyamantri Arogya Yojana claim bearing Reference No. [XXX] submitted on [DD/MM/YYYY] for cashless treatment at [Hospital Name] — whether the claim was approved, partially approved, or rejected. If rejected or partially approved, the specific reason(s) for rejection or reduction, including the policy clause, treatment exclusion, or documentation deficiency relied upon.

3. Whether the Mohalla Clinic located at [Address / Ward No.] in [Area, Delhi] is currently operational and registered under the GNCTD's Mohalla Clinic programme. If yes — the prescribed days and hours of operation, the name and designation of the Medical Officer posted, and the list of medicines currently available at that clinic. If not operational — the reason and since when it has been non-functional.

4. Whether [Medicine Name, Composition, Strength] is included in the drug formulary / essential medicines list of GNCTD hospitals. If yes — whether it is currently available at the pharmacy of [Hospital Name] and, if not available, the reason for stockout. If not included in the formulary — the reason for non-inclusion.

5. Whether a complaint made by / on behalf of [Patient Name] regarding treatment received at [Hospital Name] on or around [DD/MM/YYYY], bearing Complaint Reference No. [XXX] (if any), was duly registered in the hospital's complaint register / grievance cell. If registered — the date of registration, the current status of inquiry, and the action taken or proposed to be taken.

6. The programme-wise data for the Delhi State Health Mission (DSHM) for the financial year [YYYY-YYYY]: specifically, (a) immunisation coverage (percentage of children fully immunised) district-wise; (b) the number of registered institutional deliveries in GNCTD hospitals; and (c) the number of beneficiaries covered under the free diagnostic scheme in Delhi, along with the list of tests currently included in the scheme.

I am enclosing the application fee of Rs. 10 [via online payment; Reference No.: [Payment Ref]].

I request the above information within 30 days as required under Section 7(1) of the RTI Act, 2005.

Yours sincerely,

[Your Full Name]
[Your Complete Address]
Phone: [Your 10-digit Mobile Number]
Email: [[email protected]]
Date: [DD/MM/YYYY]

Replace all text in [square brackets] with your actual details before filing. Do not include the brackets in your submission.

Frequently Asked Questions

Rather have us file it for you?

We research your case, identify the right department, draft the RTI with proven language, and file it on your behalf. Pay ₹149 + GST only after we've done the work.

File RTI — it's free to start